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Request a product

Have a new idea or product in mind? Send us a request.

Missing Parts

We’ll send you replacement parts or hardware for free as soon as possible.

Shipping and Tracking

Got questions? We got answers.

We ship anywhere in the US. We don’t currently ship internationally, but join our mailing list for updates.

Free standard shipping in the US for all orders.
Standard Shipping - Free for all orders.

Updating orders before shipping

Before an item has shipped, you can easily edit the details of your order online. From My Orders, you can cancel, change the delivery method, or change the shipping address.

Updating Orders In Transit

Once an item has shipped, a few extra steps are required to make adjustments. Unfortunately, items already in transit cannot be expedited

If you have a FedEx or UPS tracking number, you can update your order through FedEx Delivery Manager or UPS My Choice.

Troubleshooting an Order

Get instant help with an existing order.

If we’ve sent you something you didn’t order, we want to get the correct item to you as fast as possible. Contact support@hello-ping.com for immidiate help.

We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:

1.Replacement parts
2.A refund or repleacement item

Let’s get your assembly back on track! Fill the contact form below. We’ll send you replacement parts or hardware for free as soon as possible. !

Contact
Email
Contact us any time. We typically respond within one business day.
Call
Weekdays: 9 AM-4 PM (PT)
Weekends: Closed
Address
2650 Walnut Ave Unit E, Tustin, CA 92780